Head of Digital Client Service
Our client is a leading, independent stakeholder communications specialist. They are looking to hire a talented Head of Digital Client Service.
As Head of Digital Client Service you will be responsible for leading and developing our clients digital client relationships and successfully defining, delivering and managing the agencies digital communications and managing the digital project management team.
Your responsibilities will include managing relationships with the agencies digital clients and being responsible for delivering an exceptional service level; and managing the successful delivery of the agencies digital solutions, ensuring high levels of quality assurance, client satisfaction and ensuring that all work is delivered to schedule and budget.
Working with the Director of Digital Technology, you will help ensure the effective trafficking of work and that required resources and infrastructure are in place to deliver quality solutions.
Your key responsibilities
Operational and project delivery
Client management and account development
Your qualifications, experience and knowledge
The successful candidate will have the following academic qualifications:
Degree level qualification, preferably within a relevant subject matter
Further business, communications or marketing qualifications would be beneficial
Project management would beneficial Business experience
To have worked in a similar role within a digital agency and in-depth experience delivering sophisticated digital applications including corporate websites, online reports, intranets and extranets
To have experience in developing and building a digital agency business
Experience with social media, campaign micro-sites, data driven email communications, experiential campaigns and mobile marketing would be also helpful
Demonstrable experience in managing internal teams and external partners to deliver digital solutions
Best practice digital design and development including UX and IA
Supplier selection and liaison
Implementing or managing outsourcing partners
An intimate knowledge of digital project management and delivery methodologies covering requirements definition, sitemaps, wireframes, technical solutions, web analytics, etc.
Budget and schedule management Technical knowledge
A high-level of understanding of digital technologies and tools is required, including:
Requirements definition and specification development
Content management systems
Email, RSS and SMS applications
In addition, the candidate will have in-depth knowledge and experience of the following:
Hosting and licensing arrangements
Operational support and processes