Customer Experience Director - Financial Services - c.£140,000 + Car Allowance +Bonus + Benefits
Customer Experience Director - Financial Services - c.£140,000+ Car All + Bonus + LTIP+ Benefits
Expanding Financial Services Bank looking for a leading Customer Experience Officer with deep rooted transformational analytics experience to pioneer their new service standards to their consumers.
Effectively optimise our Call Centre operations to key issues to generate revenues by harnessing the technology advancements of ChatBots and App improvements.
Clear segmentation of the present consumer interactions will provide the background to streamline the business working alongside Operations and Technology.
With a successful track record of delivery in Customer Services transformation you will bring a different perspective to our bank gained through your track record in different sectors.
You will come from a business respected by the consumer and industry as outstanding Customer Experience.
Interested parties please send me an email with your CV and details of your present remuneration package to apply@MackenzieSearch.com.
Marketing Search & Selection www.MackenzieSearch.com
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