Customer Succes Manager | SaaS

33 Talent
London (Central), London (Greater)
£35,000 - £45,000
29 Nov 2016
27 Dec 2016
Contract Type
Work Experience Level
Executive, Manager
Agency-side or Client-side
Agency Side

The Company

A fast-paced international company that provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries.

The Role

As a Client Success Manager you will be responsible for planning and executing the full life-cycle of account activity for a portfolio of key accounts. This will include strategic planning, campaign management and execution, and post-campaign reporting and review. You will ultimately be responsible for ensuring highly successful outcomes for your clients, driving high levels of satisfaction to retain clients and enhancing business relationships to drive additional opportunities.

Other responsibilities include: 

  • Ensuring campaigns are optimized to exceed client goals 
  • Managing ongoing existing account management alongside new client pilots, short-term managed accounts, and consulting services 
  • Partnering closely with product development, sales, and technical account management / support to share insights, drive platform development, and capture new opportunities 

And you...

  • Have Cloud/SaaS business model experience and understanding 
  • Extensive experience in software industry 
  • Account management - preferably Cloud/SaaS 
  • Demonstrated project management skills

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