Merchandising Executive

TUI Group
Surbiton, London (Greater)
Competitive Salary + Benefits + Holiday Concessions
12 Oct 2018
09 Nov 2018
Marketing Disciplines
Digital / Online Marketing
Industry Sector
Travel / Tourism
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side

Reporting in to the E-commerce Manager, the Merchandising Executive is responsible for the day to day management of the merchandising on all crystal ski websites across both the UK and Ireland (for example  You will have a passion and drive for marketing and excel in working as part of a greater team and will work with the wider TUI merchandising team to ensure the Lakes & Mountains pages are suitably merchandised on the website. 

Customers are more aware of the availability of choice at their fingertips so serving the right message at the right time becomes more important than ever. They expect a personalised journey from marketing communications right through to the customer experience on the websites and therefore you will also assist with conversion optimisation tests to try and improve our online experience. 

What you will be doing

As a Merchandising Executive you will be responsible for the scope, delivery and reporting of merchandising placements on the websites and to assist with the production of online tests.  You will need to balance the commercial and marketing teams’ requirements, whilst ensuring the customer journey is front of mind. 

More specifically as a Merchandising Executive you will:

Work closely with the Commercial & Marketing teams to update tactical offers and ensure landing pages are optimally merchandised across all relevant channels.
Keep all homepage content and landing pages up to date and in-line with commercial priorities (includes ski/summer, direct/agent, UK & IE sites).
Working with other teams devise personalised content where possible to deliver a holistic customer journey through all touch points.
Work with the digital product team on the design, implementation and analysis of AB tests that will aim to increase conversion. 
Support the Digital Web Analyst to develop reporting for activities, report on insights and adapt where necessary.
Work with joint marketing team to monetise our owned inventory and optimise opportunities to gain the optimal performance by partner.
Report regularly on performance of Joint Marketing campaigns and merchandising content onsite.
Support the Conversion Specialist to manage and optimise the website including functionality and content (balance customer needs against conversion rates and margin).

What we are looking for

Experience of Onsite Merchandising in a similar role or a willingness to learn
Strong numerical and analytical skills
Creative, innovative and ideas orientated approach 
A passion for all things digital 
Problem solving skills 
Ability to build strong, positive relationships with other key teams
Ability to develop recommendations to push the business forward
Experience in measuring activity and demonstrating results
Excellent attention to detail
Strong written and verbal communication
HTML and CSS knowledge would be advantageous

Working for TUI

For us in Crystal Ski Holidays, the mountain is everything. We love it as much as our customers do - and we get to talk about it every day. Imagine that?
Since 1981 we’ve been finding the best places to ski, and the most beautiful lakes and mountains to awaken our senses in the summer months. We are the UK’s leading ski operator and our success is rooted in our people and their passion for the mountains. Many of us started out as reps overseas and have developed careers in the UK after several seasons on the snow. In fact several of the Leadership team started out that way.
We are enthusiastic, fun, approachable, and expert on all things ski & lakes. We work hard for our customers to ensure they can easily choose, book and experience the best possible holiday for them.

TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year. 

It’s our people that make us number one.

TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel.

How to apply
Apply online, we just need a few details from you and your CV.


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