Campaign Delivery Executive - CRM

3 days left

TUI Group
Luton, Bedfordshire
25 Oct 2018
22 Nov 2018
Industry Sector
Travel / Tourism
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side
Job Role
Data Analyst

As a Campaign Delivery Executive you will join us at an exciting time as we expand our technological capabilities and become more customer centric with a strong focus on personalisation. You’ll work in a team of 4, who collectively will work towards the delivery and maintenance of new and exciting email/SMS/push campaigns, whilst optimising creative and utilising more segmented data to deliver a truly personalised communication.

You’ll be the end point before customers/prospects see our final communication, so attention to detail & a data focused mind-set will be key. You’ll work closely with your team members to ensure campaigns are built in accordance to briefs and delivered to deadlines.

What you will be doing

As a Campaign Delivery Executive you’ll work on our email/SMS/push campaigns ensuring that the data is flowing from upstream sources into IMC and all relevant relational tables have been updated. You’ll then work to ensure that data is mapped to relational content blocks that power our personalisation. Testing will be key, and you will act as our first point of QA checks, looking at the overall content and matching back to key segments ensuring that content is displaying as per campaign briefs. You’ll also ensure that campaigns have been seeded and receive sign offs for go live. You’ll arrange any A/B testings’ in accordance to the campaign test plans and deliver to these on time.

Finally, as Campaign Delivery Executive you’ll handle any issues with the content or designs and where possible apply changes locally in IMC. If fixes can’t be applied within IMC you’ll liaise with the content/design teams to ensure fixes are made their end and that future designs mitigate the same issues. This is a hands-on role looking at the design of the build and pulling in components from multiple teams to build a truly perfect campaign that is fit across different channels/devices and email clients. Attention to detail, a data savvy mindset and communication will be key to the success of this role.

What we are looking for

  • Proven work experience in a similar role (e.g. Email Marketing Executive or Digital Marketing Specialist) with a track record of success in building, testing and executing Email/Push/SMS templates
  • Hands-on experience with Watson Campaign Automation or similar tools like Selligent, Sendgrid or Salesforce.
  • Built and managed end-to-end multi-channel campaigns through Email, Push, SMS
  • Technical skills (HTML, CSS)
  • Familiarity with database & analytical tools
  • PC literate – Excel, Word, Powerpoint, Access 
  • Excellent analytical and organisational skills 
  • Strong problem solving capabilities 
  • Excellent communication skills
  • Experience of User Acceptance Testing

Working within TUI group

TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.

It’s our people that make us number one

TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel.

You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.



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