• Marketing Director

    London, £Competitive

  • Job description

    The role of Marketing Director is central to our success and our growth and we are looking for a seriously talented and experienced marketing professional who is full of energy and enthusiasm, drive and determination. The role is primarily based in Central London, with travel to our offices in Manchester, and Cape Town. Our culture is non-hierarchical and one which stems from a work hard, but have fun environment.

    Key areas of responsibility for the Marketing Director are:

    • Team Development – The Marketing Director will develop the existing marketing function and team to be capable of defining, structuring, planning, budgeting and executing an integrated sales and marketing strategy together with other key stakeholders of the business.  The Director will lead the marketing team and identify areas for individual development and growth required to enable the team to deliver its objectives and plans.
    •  Brand Management – The Marketing Director will be key in ensuring our brand is, and continues to be, effective in communicating our corporate identity, ethos and personality and that it is applied consistently across the business.  Our growth plans are to expand our market in terms of services and capability, geographically and with a view towards acquisitions. As a result, brand management is a constant and active function which will benefit from strategic leadership and functional oversight and support.
    • The Company benefits from a strategic relationship with McLaren Technology Group, the F1, high performance production car and technology group which represents a significant marketing proposition and asset as well as a core responsibility for the Marketing Director to successfully leverage.
    •  Lead Generation – The Marketing Director will work closely with the existing leadership to develop an integrated marketing and communications strategy and demand generation execution plan leveraging appropriate channels and routes to market with a clear understanding of intended RoI and outcomes.
    • This will involve driving brand awareness engagement to generate leads and revenue via SEO, PPC, social media, content strategies and paid digital channels; industry and client focused engagement and events; public speaking opportunities; press and PR management; and as appropriate, direct and indirect marketing strategies. The successful candidate will be able to demonstrate a thorough understanding of the various channels open to the company and be able to consider and assess anticipated return on investment in relation to each.
    •  Content and Communications – The Marketing Director will be expected to contribute significantly to ensure IT Lab has developed its personality as a thought leader in the technology services industry. This involves the publication of regular content across all media channels, lead nurturing, maintenance of website/social media channels and sponsorship and attendance at relevant events. Furthermore, the role will involve planning and execution of communication strategies with our existing client base to optimise the quality and value of our engagement.
    •  Planning and Budgeting – The Marketing Director will be responsible for the achievement of the marketing and communications goals and financial objectives of the function. The Marketing Director will have the benefit of being able to influence and shape the marketing strategy and investment planning and they will be responsible for ensuring that evaluation systems are in place to report progress to the Board.
    •  Culture and Social – Underpinning IT Lab’s approach to people is our culture. Having completed two acquisitions last year and, in line with our historic and planned organic and acquisitive growth, it is fundamental that IT Lab’s cultural identity is well defined, communicated and ingrained in everything we do. The Marketing Director will be joining at an opportune time to influence the cultural integration of three organisations into one and as a platform for future growth and ensure all communications are consistent and representative of the IT Lab brand.
    •  Other - The successful candidate will also be involved with M&A, including due diligence, marketing strategy and communications.


    Background, Experience and Skills

    Recognising the multi-faceted elements of the role, and the nature of anticipated growth in a fast paced industry, we are looking for someone with experience, energy and the determination to succeed. This role is ideal for someone with senior marketing experience and recognises that there is an opportunity to participate in an exciting journey. The successful candidate should have:

    • Demonstrable success in influencing business stakeholders using a variety of influencing styles, interacting comfortably at all levels within the organisation
    • Previous experience at senior marketing level, director or board position within a B2B services business, preferably in the technology space with budget ownership and ability to demonstrate proven outcomes
    • Either Bachelors/Masters Degree in Marketing or CIM qualified (certified preferred over solely qualified by experience)
    • Excellent relationship and networking skills with the ability to manage and direct projects
    • Extensive experience with online marketing tools.
    • Strong design and graphic awareness and appreciation
    • Demonstrated ability to work in collaborative environment and manage programs with cross-functional teams comprised of business, technology and creative professionals
    • Strong written and verbal communication skills
    • A creative thinker with critical analysis and problem-solving skills, along with flexibility and a knack for thinking on your feet is essential in this role
    • Proven ability to grow, nurture and manage a team.

    Key Objectives

    Some of the key objectives for the role include but are not limited to:

    • Support the leadership team to establish IT Lab as the Market Leading UK MSP.
    • Work with the CEO to deliver a joined up IT Lab Brand that covers the full capability of the expanded IT Lab.
    • Work with the Commercial Director to deliver on the business objectives to achieve 20% organic growth.
    • Build an end to end go to market strategy working with the Commercial Director that delivers growth in new and existing customers.
    • Build a demand generation model that provides the business with leads in a defined set of target companies and markets.
    • Work with the business to expand the profile of IT Lab with its strategic vendors; Microsoft being the main focus.
    • Produce and execute on a clear Marketing plan which has visibility with the key stakeholders in the business.
    • Collaborate with the Business Owners to define their go to market messages and support their growth with targeted marketing campaigns.
    • Deliver collaborative working practices that ensure that marketing engage effectively with Business Development, Client Development and the line of business owners.
    • To expand the use of HubSpot within the Sales and Marketing functions as a key tool to win new clients and expand existing client relationships.
  • Why work at IT Lab

    A culture of excellence

    IT Lab has been named in the annual Sunday Times' 'Best Companies To Work For' awards six times since 2008. We currently have a rating of three stars - the highest available. This places us among the best employers in the UK. All of which helps us to recruit the best. It's a virtuous circle.

  • A culture of service

    Just as great bakeries are defined by great bakers, top MSPs are defined by top engineers and support staff. But sometimes the best isn’t good enough. All the IT acumen in the world won’t get you hired at IT Lab unless you are fanatical about great service, listen intently to clients and have an uncanny ability to create strong, accountable relationships.

    We search for people who aren’t happy if their organisation is doing a mediocre job. If a client interaction doesn’t quite feel right, IT Lab people do something about it. They think. They dare. They do. These people are not easy to find. But we are zealous about recruiting people who are determined to make a difference.

  • A culture of happiness

    We demand a lot of our people. It’s only fair that we give them an enjoyable environment to work in. After all, happy and engaged staff equipped with the best tools go further for each other and further for our clients.

    A workplace that focuses on humanity is a powerful motivator and business driver. The leaders at IT Lab care about their employees’ well-being, happiness and success. In return our employees feel recognised and appreciated for their contributions to the company.

    Talented people are more easily attracted with a great culture and, ultimately, it’s our people that make our service so great!

  • Looking for a great place to work? If you have what it takes, we will give you every opportunity to flourish


    A job is not all about career progression. It’s also nice to have a great environment to work in. In addition to breakfast on tap; beer, wine and nibbles Fridays; ‘pre-pay day pizza’; games consoles, pool and table football tables, our social committee understands how to entertain.

    We do like to restore calm with our yoga classes and monthly masseuse visits and for those more health conscious, the gym membership benefits and social sport teams may come in handy.

    Like our service mantra, Service Obsession says: the people we hire at IT Lab are not easy to find, and they demand as much of us as we do of them. But they make us who we are.

  • IT Lab is a three-star Service Desk Institute-accredited service provider. We’re also ISO 9001, ISO 27001 and ISO 22301 certified. Our name is globally-recognised in the industry and we manage the demands of over 850 clients.

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