Head of Customer Experience (CX/UX - Digital Ecommerce Agency)

Manchester, Greater Manchester, England
11 Jul 2019
08 Aug 2019
Industry Sector
Agency, Digital Agency
Contract Type
Work Experience Level
Head of
Agency-side or Client-side
Agency Side
Head of Customer Experience (CX/UX - Ecommerce Agency)
Very competitive salary

This is an incredibly exciting opportunity to join a market leading digital agency in Manchester as they search for their newest addition to the team - Head of Customer Experience. Established over 10 years ago, this business has won many awards for not only the products they produce, but for the investment into their own talent too.

As the Head of CX, you will be building and developing a team of UX designers and researchers that work across multiple agile product development squads. You will manage the design and digital operations, bring structure to different processes and tools, mentor other members of the team and always have the customer at the heart of your thinking.

This is a fantastic position for someone to grow their own team and have ground up opportunity to build a long career with a thriving Manchester business. This is an agency that works with some very well-known and prestigious clients in the Ecommerce sector, has an additional two offices in the UK and is fueled by their culture and values every single day.

They see their values as more than just 'words on a wall' and work together as a team to keep the momentum going and bring it all to life. It doesn't matter what your role is or how long you've been there, everybody has an important part to play.

About You
*Currently in a lead role within CX, UX or Digital Ecommerce Strategy
*Experience dealing with key stakeholders, going through requirements, producing digital solutions to complex questions
*Experience in Product Design, Research, A/B Split Testing
*Experience leading design, UX and research teams, prototyping and mocking up new ideas and concepts
*Ability to motivate, inspire and grow a team from the ground up - a natural leader that is calm, collected and enjoys work
*Experience working in agile environments, with multi-disciplined teams.

Their sense of purpose goes beyond what they deliver every day. By always being open, committed and passionate about what they do, and always staying close to their customers, they find innovative ways to have a positive impact on them and their world. So if you are looking to join a business that will offer you personal development as well as professional, don't waste any time and get in touch with Gina at Adam Recruitment for more information.

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