Senior eCommerce Operations Executive – Homewares

London (Greater)
£35,000 - £45,000 + Benefits
21 Dec 2020
18 Jan 2021
Marketing Disciplines
Digital / Online Marketing, Ecommerce
Industry Sector
Retail, Transport / Logistics
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side

We are a fast growing global eCommerce company that retails in stylish, high quality furniture and furnishings. Our mission is to provide everyone with great design in a premium quality at the lowest possible price. In order for this to happen we operate a streamlined and automated business where all business processes are managed by an operations system of recurring checklists. We are looking for a hands-on person to manage our entire operations and all checklists – the engine of our business!

Role Info:

Senior eCommerce Operations Executive
High Street Kensington
£35,000 – £45,000 + Benefits

The Role:

This is a varied position that will see you managing all processes in the business, from marketing to supply chain to finance. The role is varied but these are the key responsibilities:

+ Execute checklists in a timely manner with 100% accuracy. The checklists vary from easy to complicated and require you to use a number of different software programs and online tools. Below is an example of checklists to perform on a recurring basis:
++ Refund checklist
++ Return checklist
++ Damage product checklist
++ Product review checklist
++ Financial reconciliation checklist
++ Check invoice and payment checklist
++ Stock ordering checklist
++ Container booking checklist
++ Container receipt checklist
++ Stock reconciliation checklist
++ Update promo checklist
++ Weekly and monthly scorecard checklist
+ Develop a deep understanding of the business and suggest improvements to become even more automated and streamlined
+ Management of remote Customer Service Representative
+ Management of third party warehousing and distribution relationships
+ Various administrative tasks to be carried out for the CEO

About You:

+ At least 5 years of supply chain / operations experience
+ The ability to work effectively both independently and within a small team (we are currently a small team of 4 people)
+ Hands-on approach to tasks is needed as all tasks needs to be carried out without the possibility of delegating them to junior staff
+ Ability to perform time sensitive tasks while maintaining 100% accuracy
+ A highly organised person with a great attention to detail
+ Excellent computer skills and experience using software programs and online tools
+ Confidence to speak up and ask questions
+ Ability to understand and follow pre-established policies and procedures
+ Strong number skills
+ Strong Microsoft Excel skills

Additionally, the following are not essential but would move you further up our shortlist:

+ Strong understanding of Chinese (Mandarin) + written and spoken to communicate with our suppliers
+ Furniture experience
+ Experience dealing with Chinese factories

More about the company

Our raison d’être is to bring beautiful and achingly stylish furniture and furnishings within reach of everyone. Highly profitable, we have invested heavily in our systems and infrastructure, and now have the foundations in place to become a global brand and the preferred online furniture retailer in the world. The next critical piece of the jigsaw is to bring in the key people who will work with us to make this happen. We are highly experienced in ecommerce, brimming with ideas and enthusiasm, and incredibly excited about what the future will bring. If this sounds like your kind of journey, and you would like to join our energetic, innovative and creative international team, then we would love to meet you.

What’s on offer:

+ Base salary: £35-45k
+ MacBook computer
+ New offices centrally located in London (High Street Kensington)

Your Experience / Background / Previous Roles May Include:
eCommerce Trading, eCommerce Manager, eCommerce Executive, Lifestyle eCommerce, Furniture eCommerce, Homewares eCommerce.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.